Download Siebel Ax Hi Client Cab File: Understanding the Status of Components in Enterprise Manager

When it comes to managing components in Siebel systems, there are two primary tools used by administrators: Enterprise Manager and Server Manager. While both tools provide valuable information about the status and performance of various components, there is a crucial difference between the two regarding the metrics they collect.

Enterprise Manager collects Siebel metrics at specific intervals, which can lead to discrepancies between the status displayed in this tool and the actual performance numbers available through Server Manager. This disparity can be attributed to the way Enterprise Manager gathers data. It only collects regular metrics every 15 minutes and availability information every 5 minutes.

One of the main reasons for these differences is that Enterprise Manager does not continuously monitor all components, unlike Server Manager. Instead, it relies on scheduled intervals to collect data, which may result in a delayed or incomplete picture of the system's performance. On the other hand, Server Manager provides real-time information about component status and performance.

Another factor contributing to this disparity is the credentials used by the Enterprise Manager Agent. If the credentials do not grant access to the Siebel installation directory or allow running of Siebel utilities like srvrmgr and query, the system will not be able to collect many of the Siebel performance metrics. This can occur when incorrect user name and password credentials are provided for a Siebel Enterprise user.

In such cases, administrators may need to re-run the discovery process using correct credentials or remove the enterprise from the Siebel tab and start the process again. It is essential to ensure that the Agent uses valid credentials to access the Siebel installation directory and run Siebel utilities.

For agents running on Oracle 10.2.0.3, an additional step is required before executing the script. The SiebelClasspathFix.bat or siebelClasspathFix.sh file must be executed first, followed by restarting the Agent. This ensures that jmxri.jar and empaAgent.jar entries are added to the $AGENT_HOME/sysman/config/classpath.lst file.

In conclusion, understanding the differences between Enterprise Manager and Server Manager is crucial for effective management of Siebel systems. By recognizing the limitations of Enterprise Manager's metric collection process and ensuring that correct credentials are used by the Agent, administrators can gain a more accurate picture of their system's performance.

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